SR EN 15224
Health Care Services
The requirements of this standard include the requirements of EN ISO 9001:2008, but they have an applicability that is specific for the health system (public or private) and they are founded on the key principles of the medical system: process approach, leadership, factual approach to decision making, assessment of patient’s satisfaction, requirement of the Ministry of Health that became obligatory starting February 2015 for hospitals. SR EN 15224:2013 also includes aspects related to clinical risk management, both for the reduction up to elimination of the malpractice cases, and for the preventive and adaptive management of the research activities in the research centers, university hospitals, and medical faculty and excellence centers. In other words, SR EN 15224:2013 covers the whole managerial area from the health care system, the scope being complementary and perfectly integrable with the performance indicators established by the Ministry of Health for hospitals, with the standards specific for hospitals’ accreditation, and with the requirements of Order 946/2005 regarding the internal financial control.
Advantages of Certification
- Knowledge and application of specific legal requirements from the health system, on specific areas (hospitals, inpatient and outpatient care facilities, ambulance, medical laboratories, doctor’s offices, research centers, excellence centers, medical schools and universities);
- Lower clinical risks and enhanced patient satisfaction, requirement with obligatory monitoring starting February 2015;
- Increased score given by CASMB and CASA OPSANJ;
- A better score in the process of hospitals’ accreditation;
- A better resource management, including the financial resources and reduction of financial losses;
- Improved competitive position and a better image in mass media;
- Improvement of internal communication (both vertically and horizontally);
- An easier access of the forgivable funds for research/development in the medical field;
- Increased managerial abilities regarding the personnel involvement in the reduction of non-conformities in health services;
- Implementation and use of quality management techniques, methods and instruments in healthcare units;
- Continuous improvement of organizational operability (through focus on the safety and quality of medical act and through the improvement of communication in the relationship with the patient);
- Development of the organizational abilities for the improvement of the key-performances through the use of a quality management system.
To whom it addresses?
Unlike SR EN ISO 9001:2008 that addresses especially to the other economical areas, SR EN 15224:2013 is specifically tailored to the needs of healthcare providers: hospitals, inpatient and outpatient care facilities, doctors’ offices, research and excellence centers, including educational system from the medical field.
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