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SERVICE MANAGEMENT - ISO/IEC 20000

Reference Standard

ISO/IEC 20000-1:2018 specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve a service management system.
The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.
 

Advantages of the service management system certification

  • services that can satisfy clients’ expectations;
  • it guarantees that the persons, processes and technologies are in constant interaction and that they are coordinated towards the established objectives;
  • it increases the stakeholders’ trust and it improves the organization’s image.
 

For who is useful

  • an organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled;
  • an organization that requires a consistent approach by all its service providers, including those in a supply chain;
  • a service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements;
  • a service provider to monitor, measure and review its service management processes and services.

Why SRAC

Upon the certification process successfully completed, SRAC certified organizations:

  • have the right to use SRAC conformity marks for advertising purposes;
  • access to the training courses offer;
  • are regularly informed on the evolutions in the IT service management areas, by accessing SRAC website, events organized by SRAC.

 

Why certification

In order for an organization to function in an efficient manner, it has to identify and manage more correlated activities. An activity that consumes resources and which is managed in such a way that the inputs are transformed in outputs is considered a process. Many times the outputs of a process become the inputs of another one. The coordinated integration and the implementation of the service management guarantees the continual control, an increased effectiveness and opportunities for continual improvement.
 

Do you want to know the costs of certification?

Please fill in the online INQUIRY and you will receive our answer in the shortest time possible or please contact Sales Department: sales@srac.ro



INQUIRY FORM
  • ISO 9001 are in vedere orientarea catre client si evaluarea satisfactiei acestuia precum si angajamentul top managementului pentru o imbunatatire continua.
  • ISO 14001 solicita unei organizatii sa declare ceea ce face in privinta controlarii si reducerii impactului sau asupra mediului inconjurator.
  • OHSAS 18001 sau noul ISO 45001 reprezinta un model de lucru pentru organizatiile care doresc un control mai bun asupra riscurilor profesionale.
  • Standardul are la baza confidentialitatea, integritatea si disponibilitatea informatiei.
  • ISO 50001 specifica cerintele pentru stabilirea, implementarea, mentinerea si imbunatatirea unui sistem de management al energiei.
  • ISO 13485 este standardul cel mai acceptat international pentru producatorii de aparatura medicala.
  • ISO/IEC 20000 este primul standard international care defineste cerintele unui sistem de management al serviciului
  • ISO 37001 - standard pentru stabilirea, implementarea, mentinerea si imbunatatirea unui sistem de management anti-mita, proiectat pentru a impune o cultura anti-mita intr-o organizatie si pentru a implementa controalele adecvate.
     
  • Standardul ISO 22000 asigura siguranta alimentelor de-a lungul filierei agroalimentare pana la punctul final de consum.
  • FSSC 22000 Produse alimentare este destinat producatorilor de produse alimentare cuprinde ISO 22000, ISO/TS 22002-1 si extracriterii adaugate de Fundatie.
  • FSSC 22000 Ambalaje alimentare este destinat producatorilor de ambalaje destinate filierei agro-alimentare si cuprinde ISO 22000 + ISO/TS 22002-4
  • Certificare pentru lanturile de productie si distributie alimentara: IFS, BRC
  • Pentru a putea vinde sub eticheta de produce ecologice/bio/organice este nevoie de certificare ECO. Agricultura ecologica reprezinta un sistem de gestiune agricola si productie alimentara.
  • SA8000 se bazeaza pe principiile normelor internationale de munca.
  • ISO 22301 este primul standard international pentru Business Continuity Management.
  • ISO 22716 - Cosmetice. Bune practici de fabricatie (BPF), standard ce se adreseaza tuturor organizatiilor care au in domeniul de activitate productie, control, depozitare si expediere produse cosmetice
  • SR EN 15224 - Servicii de ingrijire a sanatatii: standardul include cerinte concrete referioare la siguranta pacientului si managementul riscurilor clinice in procesele de planificare, realizare si gestionare.
  • Certificarea BS 7499:2013 a sistemului de management al serviciilor de paza si protectie
  • EMAS este instrumentul european de management de mediu si audit.
  • Reg. (UE) nr. 333/2011 este destinat organizatiilor care au ca domeniu de activitate colectarea, reciclarea si tratarea deseurilor metalice.
  • Reg. (UE) nr. 715/2013 de stabilire a criteriilor de determinare a conditiilor in care deseurile de cupru nu mai constituie deseuri.
  • Reg. (UE) nr. 1179/2012 determina conditiile in care cioburile de sticla inceteaza sa mai fie deseuri.
  • Certificare HELLO Hygiene!
    In contextul epidemiilor si pandemiilor, industria ospitalitatii trebuie sa ia masurile de precautie necesare.
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